1. Orders & Shipping
1. How long does it take to process my order?
- Standard orders are processed within 3-5 business days.
- Custom and personalized orders may take 5-7 business days for production before shipping.
2. How long will it take to receive my order?
- International Shipping: 10-20 business days (varies by destination)
- Please note that unexpected delays may occur due to customs, holidays, or other factors beyond our control.
3. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your package directly through our website or the carrier's tracking system.
4. What should I do if my package is delayed or lost?
If your order has not arrived within the estimated delivery time, please check your tracking details first. If it appears to be lost or significantly delayed, contact us at Support@PurrandPals.com, and we’ll assist you in resolving the issue.
4. What should I do if I entered the wrong shipping address?
- Please contact us at support@purrandpals.com within 24 hours of placing your order.
- If your order has already shipped, we cannot change the address, and you may need to contact the shipping carrier.